PRIVACY POLICY

Anantara Vacation Club is committed to protecting personal information. Our privacy policy describes the information that we collect from our guests and the ways in which we use that information. We will post any changes in our privacy policy from time to time on our website, www.anantaraclub.com.

Type of personal information collected

Anantara Vacation Club collects the details provided by you on registration together with information we learn about you from your use of our services and your visits to our Website.

We collect information about you when you:

  • Visit Anantara Vacation Club’s Social Hub Website, and other websites accessible from the Anantara Vacation Club’s Social Hub Website;
  • Register on the Anantara Vacation Club’s Social Hub Website; and,
  • Contact us, or our call centre agents either in writing, by phone or through any social media platforms belonging to and operated by Anantara Vacation Club including any online chat programs/tools operated from the Website. We may supplement the information we collect about you with information we receive from other external agencies. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information. 

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

This personal information will be collected, processed and stored within our guest database in accordance to this Privacy Policy.

Purpose of collection

We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analysis purposes, in order to deliver particular services or products which are in response to our guest’s needs. Personal information will not be used for communication outside recognized business relationship guidelines.

Marketing and Research

Unless you indicate otherwise, we may contact you:

  • With offers and information about Anantara Vacation Club’s product or/and services
  • With offers and information about partners' product or/and services
  • For customer research e.g. to help improve our services

Should you choose to opt out from receiving any marketing and promotional information, please contact us at info@anantaraclub.com

Customer’s Consent

By providing personal information in the registration form, you are considered to have provided us express consent to obtain, own, use and share your personal information with our affiliates and partners in accordance with this Privacy Policy.

This consent is given voluntarily and may be revoked at any time by sending an e-mail to info@anantaraclub.com

Information Sharing with a Third Party

We may share your personal information with our third party service provider in order to better serve your needs. Using contractual or other arrangements, we ensure these third parties shall protect your personal information in the same manner, with this Privacy Policy.

Transfer of Personal Information across International Borders

We may at times, share your personal information with other companies within Minor International PCL, which are located in various countries with different levels of personal information protection. However, we are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world. Please note that in order to meet changes in the relevant laws and regulations, guest satisfaction or business demand, we may from time to time amend this Privacy Policy. The updated version will be provided on our web site to ensure our customers are aware of our most current policy.

Protected Information

The term “Protected Information” refers to information that can be used to identify our guests individually. Protected Information includes but is not limited to, guests’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).

How you may provide us with your Protected Information:

  • By providing it to us in communications regarding services such as comment boxes
  • By providing the information to us by participating in marketing initiatives
  • By visiting our Anantara Vacation Club’s Social Hub website, and other sites accessible from the Anantara Vacation Club’s Social Hub website;
  • By register on the Anantara Vacation Club’s Social Hub website
  • Contact us, or our customer service personnel either in writing, by phone or through any social media platforms belonging to and operated by Anantara Vacation Club including online chat programs/tools operated from Anantara Vacation Club’s Social Hub Website.

Purpose of Collection

We collect Protected Information for three primary purposes:

  • To enhance our ability to provide first-class customer service to our guests and Club Point Owners
  • To keep our guests and Club Point Owners informed of promotions and offers and,
  • For marketing and research purposes.

Acquiring Protected Information

Using Our Website

When you visit our website, you are given a “cookie” and your computer is assigned an ID number. Cookies track user preferences and allow us to offer a tailored web experience, without visitors having to re-enter their preferences each time they visit. We also use cookies to compile aggregate website data, which helps us to monitor website traffic and track what parts of our website visitors use most frequently. Our cookies do not contain Protected Information and do not follow visitors on the Internet after leaving our website.

Once you have visited our website and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our website. Although you remain anonymous until you enter Protected Information in the website, the ID number allows us to log your session, so that we may better provide individualized support. Once you enter Protected Information on the website, we associate your ID number with your contact information so we can recognise you on future visits and keep track of information that appears to interest you.

While browsing our web site you may make a reservation at any of our hotels and resorts through our web site or participate in one of our on-line promotions or surveys. We may ask you for Protected Information to respond to this request or to participate in our various programs. Your transmittal of your Protected Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.

Rejecting, blocking or refusing cookies

Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however you can adjust the settings on your internet browser if you would prefer to delete them or have them automatically refused. Refer to the “Help’’ section on your browser toolbar to find out how to reset your preferences regarding cookies.

However please be aware that rejecting cookies may affect your ability to use particular features associated with your user profile.

While browsing our website, you may also provide us with additional information. You can search for rates and availability at our hotels and resorts without providing any Protected Information. We use this data mainly for website management purposes, but do not connect it to any Protected Information, such as your name or address.

You may wish to make a specific information request about one of our hotels or resorts through our website or you may wish to participate in one of our on-line surveys or promotions. We may ask you for Protected Information to respond to this request or to participate in our various programs. If you provide us with this information, we only use it for the stated purpose. Providing your personal data for such purposes constitutes your acknowledgment of and agreement to the terms and conditions contained in this privacy policy. If you are uncomfortable providing this information over the internet, you can always call your desired hotel or resort directly.

Guest’s Consent

By providing Protected Information in the registration Form or by other method as mentioned above, you are considered to have provided us express consent to obtain, own, use and share your Protected Information within Anantara Vacation Club, Minor Hotel Group and their subsidiaries and partners in accordance with this Privacy Policy.

This consent is given voluntarily and may be revoked at any time by sending an e-mail to info@anantaraclub.com

Storage of Protected Information

We take steps to ensure that Protected Information is kept in a secure location, to which only designated individuals have access. We also store certain guest information in our Guest Reservation System (the “System”). The System comprises a secure customer database stored on a dedicated server.

We store Protected Information for such period of time required by law or for as long as we believe there to be a business justification for doing so.

It is important to note that no e-mail communication is fully secure. We recommend that you do not include any confidential information when using e-mail.

For your protection, our e-mail responses to you will not include any confidential information. 

If you receive unsolicited contact from an individual or entity, requesting your personal information, or credit card details, we advise you to use extreme caution. If the caller/sender claims to be an employee or associate of Minor, request their full name and contact details. If they request sensitive information, or if you have any uncertainty as to their identity, we advise you to terminate the call immediately. We would never request or ask for confirmation of sensitive information by email or telephone, or sell or provide sensitive information to non-Minor entities or individuals and we request that you report the details to us immediately so that we may investigate the same. 

Protected Information Provided to Third Parties

Agents, contractors or third party service providers may receive your Protected Information in the course of providing services to us. Using contractual or other arrangements, we ensure these parties protect your Protected Information in a manner consistent with our Privacy Policy.

We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged with appropriate privacy and confidentiality controls in place. At no time will Protected Information be issued to any partners for their own use.

We will only share Protected Information about you outside Anantara Vacation Club and the Minor Hotel Group Limited without your consent where: (a) it is required or authorised by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property or (e) to global or regional hotel alliances to which Minor Hotel Group Limited is a party, in accordance with customary industry practice.